Frequently Asked Questions
What time can I check in? How late can I check in?
Our front desk is open 24 hours; therefore, we can check you in any time after 4pm. If you would like to notify us of your estimated arrival time you can do so, however, it is not mandatory.
Do you charge a “resort” or “destination” fee on reservations?
We are pleased to let you know that we do not charge a resort or destination fee for any reservations at our property.
Can I pay cash for my room upon check in?
Our front desk staff would be more than happy to take your cash payment for your room rate and tax only, however, a debit or credit card for the incidentals is still needed.
What is authorized on my card when I check in?
Upon checking in, an authorization for the full amount of your stay plus $50.00 per night to cover incidentals will be taken from your card to establish credit for your stay.
If using a debit card, the authorization amount will be deducted from your account balance. Upon checkout, the total balance will be charged to your card and the authorization amount released. Depending on your banking institution, the release may take 2-7 business days per financial institution’s policies. The hotel is not responsible for the overdraft fee associated with your debit card.
Is there a minimum age requirement to reserve a hotel room?
The primary guest must be 18 years of age and must present a valid identification and a debit or credit card that matches the identification and reservation name at the time of check in.
Do you allow pets?
We welcome you and your four-legged friend to our hotel. We do so at no charge, with the hope that your stay will be restful and enjoyable. Upon check in, we do ask that you sign our Pet Policy stating that they must not be left unattended at any point on the property.
Are you child-friendly and which room should I book traveling with them?
Yes, we are very kid-friendly! We have our outdoor activities for the whole family which include our over-sized chess and checker boards, tic tac toe and cornhole as well as 3 fire pits that are lit every night from sunset to 9:45pm. We recommend booking our Standard Queen Queen Room or Standard Queen Queen ADA room (sleeps up to 4) for family friendly accommodation.
What are the quiet hours at the Hotel?
Our quiet hours at our property begin each night at 10pm until the next morning at 7am.
Location & Hearst Castle
How far are you from Hearst Castle?
The Hearst Castle visitor center is located north of us, about 3 miles or 5 minutes by car from the hotel. Unfortunately, there are no shuttles, Ubers or Lyfts available from the hotel to Hearst Castle. Therefore, we highly recommend providing your personal vehicle for transportation.
Can I purchase Hearst Castle tickets at the Hotel?
Hearst Castle tickets can only be bought through Hearst Castle’s direct website.
Can I request a downstairs or upstairs room?
Since all of our room types have two floors, if you would like to request a particular floor, our front desk would be more than happy to take these requests. Please call us directly at (805) 927-4688 or email us at firstname.lastname@example.org and we will do our best to accommodate your request. Please note that these requests are based on availability. All of our ADA accessible rooms are downstairs since we only have stairs at our property to access the second floor.
Do all of your rooms have direct ocean views?
Our rooms that offer direct ocean views will only be our Deluxe King Ocean View rooms with Patio and Premium King Oceanfront rooms. These two room types also have a wood burning fireplace in the room and patio or balcony.
What is the difference between an ocean view and a coastal view?
Our rooms with an ocean view offer a full forward facing oean view. Our coastal view rooms offer a side view up or down the coast.
Are there fridges in the rooms or microwave access?
All of our guest rooms have mini bar fridges where you can keep your personal items cool. It is important to know that half of your mini bar fridge is stocked with drinks available for an additional charge. However, there is no charge if you store your personal items. We do not have microwaves available on our property.
Do you have air conditioning?
We are lucky enough to be located in an area where we have cool ocean breezes year-round. Therefore, we do not have any air conditioning on our property.
What complimentary amenities do you offer?
We provide regular and decaf coffee available at our front desk 24 hours a day. All of our guest rooms have Keurig coffee makers with coffee, decaf and tea pods.
Our outdoors heated pools and jacuzzi are open daily 9 AM-9 PM year-round. Be sure to bring your bathing suit and we will provide pool towels at the front desk.
We have family-friendly outdoor games that are available for guest use during daylight hours that include over over-sized chess and checker boards and cornhole. Stay warm and comfortable by one of our three firepits that we light up at sunset to 9:45pm that are first come, first serve.
We have a fitness center that is open daily 9 AM- 9PM that is centrally located on our property for easy access for all guests.
Our guest laundry is also open daily from 9 AM- 9 PM with two washers and dryers that are coin-operated. If you need detergent, we also have dispensers available at the cost of 50 cents each.
Are your pools and jacuzzi open year-round?
Our two outdoor heated pools and jacuzzi are open year-round. They are open daily 9am-9pm. We do have our pools heated to about 86 degrees Fahrenheit.
Do I need to bring my own wood for the outdoor firepits?
Our 3 outdoors firepits are lit by our staff every night (weather permitting), from sunset to 9:45pm. We provide the wood for the outdoor firepits, so all you have to do is sit and enjoy the spectacular views of the Pacific Ocean.
Can I barbecue on your outdoor firepits?
Our 3 outdoor fire pits are used to keep all of our guests warm that are trying to watch the sunset and possibly accompanied by a nice, warm beverage. For smore lovers, we do allow smore’s to be made at our firepits, however, we do not allow any other food to be cooked.
Can I access the beach from your hotel?
Yes! One of the advantages to being an oceanfront property means being able to walk down to the beach right from our property without having to cross the street. Please ask of Front Desk staff for further directions, if needed.
Is breakfast included with my stay?
Breakfast is not included, but available for purchase through In Room Dining or at our on-site restaurant, Cavalier Coastal Kitchen from 7am-11:30am.
Do I need to make reservations for your on-site restaurant?
Our restaurant is more than happy to take dinner reservations; however, they are not required. However, for holidays we do highly recommend making reservations ahead of time. To make reservations at the Cavalier Coastal Kitchen please call (805) 927-3276.
Weddings & Group Reservations
Do you host weddings and how can I make an inquiry?
We are currently taking wedding bookings year-round. If you would like to inquire about dates and availability, please contact our Sales and Catering Manager, Maira Arellano by email, email@example.com.
Can I host a corporate retreat or meeting at the hotel?
Of course! We would love to learn more about your meeting or event needs. Please contact Maira Arellano via email firstname.lastname@example.org.